TREATING CUSTOMERS FAIRLY:
Outcome 1 – Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Outcome 2 – Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3 – Consumers are provided with clear information and kept appropriately informed before, during and after the point of sale
Outcome 4 – Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5 – Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as described.
Outcome 6 – Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
BEWARE OF FINANCIAL SCAMS
Firms and individuals can only offer most financial products and services in the UK if they are authorised, registered or approved to do so, or are otherwise exempt.
Yet some act without our authorisation or registration, or without being exempt, and some knowingly run scams.
If you deal with a firm (or individual) that is not regulated you may not be covered by the Financial Ombudsman Service or Financial Services Compensation Scheme if things go wrong. Search for a firm or individual to find out how you are protected.
Protect yourself from scamsFind out how to check you are dealing with a regulated firm.
You can see what to do if you have been scammed, are concerned about an investment or have been contacted by fraudsters.
You can also help us protect other people if you report a scam or unauthorised firm.
Source: FCA Seach the Financial Services Register